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Customer support is open Monday through Friday from 8:00am to 5:00pm (Pacific Time)

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Our expert Customer Advocacy team typically responds to emails within one business day.

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After hours? Visit the Help Center for solutions to common problems.

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It's not often I encounter an online support rep that offers even half the help I received. 15/10!

Our address & phone number

Palo Alto Software, Inc. 44 West Broadway, Suite 500 Eugene, OR 97401 United States

Phone: 1-888-498-6136 International: 1-541-683-6162 Fax: 1-541-683-6250